Last Updated: 27 January 2025
Rodex (“we,” “us,” or “our”) is committed to safeguarding your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with Singapore’s Personal Data Protection Act 2012 (PDPA) and other relevant regulations.

This policy applies to information collected through movingservices.sg and its subdomains, covering:

1. Visitors to our website; and
2. Individuals who provide their email, telephone numbers and/or other personal data to us.

1. Information We Collect

1.1 Visitors to Our Website

When you visit our website, we may collect certain non-personally identifiable information through cookies and similar tracking technologies. This may include:

• Your IP address, browser type, and operating system
• Pages visited, duration of visits, and referral sources

This information is aggregated for analytical purposes to improve user experience. See Section 2: Our Use of Cookies for details on managing cookies.

1.2 Information Provided by Users

When you voluntarily provide personal details (such as your email address, telephone number, or other contact information), we may use this information to:

• Respond to your enquiries, requests, or complaints
• Verify your identity and the accuracy of your contact details
• Contact you about or send you updates, marketing materials, promotions, or advertisements about our products and services
• Conduct surveys, statistical research, or customer feedback analysis
• Provide account-related services, including billing, payment processing, and debt recovery
• Carry out fraud prevention, audits, or risk management activities
• Comply with legal obligations, regulatory requirements, and law enforcement requests
• Share necessary information with trusted third parties who assist in our business operations, provided they maintain confidentiality
• Store your data securely for as long as necessary to fulfil our services or as required by law

By providing your email and/or telephone number, you consent to receiving marketing communications and calls from us. You may opt out at any time by following the unsubscribe instructions in our emails or contacting us directly.

2. Our Use of Cookies

Cookies are small text files placed on your device to track browsing activity and improve website functionality. We use cookies to:

• Enhance website performance and user experience
• Analyse site traffic and visitor behaviour
• Provide relevant advertisements based on browsing habits

You can manage cookie preferences via your browser settings. For more information, visit www.allaboutcookies.org.

3. How We Protect Your Data

We implement strict security measures to prevent unauthorised access, modification, disclosure, or destruction of your personal data. Our security protocols include:

• SSL encryption
• Regular malware scans
• User access controls
• Protection against brute force attacks

While we take reasonable precautions, please note that no data transmission over the Internet is entirely secure. If you suspect a data breach, please contact us immediately.

4. Accessing, Updating, and Correcting Your Information

Subject to the exceptions referred to in section 21(2) of Singapore’s PDPA, you have the right to request access to your personal data held by us. If you wish to:

• Obtain a copy of your data
• Correct inaccurate or outdated details
• Withdraw consent for certain uses of your data

Please contact us via the webform on movingservices.sg. We may charge a small administrative fee for data access requests.

5. Data Sharing and Disclosure

We do not sell, trade, or transfer your personal information to third parties. However, we may share your data in the following circumstances:

• Business Operations: With trusted third parties who assist in operating our website, processing payments, or providing services to you, provided they maintain confidentiality.
• Legal & Regulatory Compliance: When required by law, regulatory authorities, or law enforcement.
• Business Sale or Merger: If Rodex is acquired by or merges with another company, we may share your personal data with our advisers, potential buyers, and their advisers. Your information will also be transferred to the new owners of the business.

Additionally, we may disclose your information when necessary to enforce our site policies or to protect our rights, property, or safety, as well as those of others. Non-personally identifiable visitor data may also be shared with third parties for marketing, advertising, or other purposes.

6. Targeted Advertising & Third-Party Links

By using our website, you consent to the use of your data for targeted advertising. We may use third-party advertising services, such as Google Ads, which use cookies and similar tracking technologies to display relevant ads based on your browsing activities.

To opt out of personalised ads, visit:

• Google Ad Settings
• Network Advertising Initiative Opt-Out

Our website may also contain links to third-party sites. We are not responsible for their privacy policies or data practices. We recommend reviewing their privacy statements before providing personal information.

7. Comments & User-Generated Content

If you leave comments on our website, we collect:

• The data entered in the comment form
• Your IP address and browser user agent (to detect spam)
• Profile images (if using Gravatar)

Uploaded media files should not contain embedded location data (EXIF GPS), as visitors can extract this information.

8. Data Retention Policy

We retain your personal data for as long as necessary to fulfil our services or comply with legal obligations. If you leave a comment, your comment and metadata are stored indefinitely.

For registered users, personal data can be viewed, edited, or deleted anytime (except usernames). Our website administrators also have access to this data.

9. Data Access & Your Rights

Under the PDPA, you have the right to:

• Request an exported copy of your personal data
• Ask for corrections or deletions (except data required for legal compliance)
• Withdraw consent for marketing communications

To exercise these rights, contact us via movingservices.sg.

10. Updates to This Policy

We keep our privacy policy under regular review and may update it from time to time. Changes will be posted on this page, and we encourage you to check periodically.

This policy was last updated on 27 January 2025.

11. How to Contact Us

We welcome any questions or feedback regarding this Privacy Policy. For inquiries, please reach out via the contact form on movingservices.sg.